October 2016

Save Your Breath: Why Debating Is a Waste of Time

I got a pretty good (if embarrassing) lesson in confirmation bias this week.

 

I received an email from a client I’m working with. The email asked me to send him information for an upcoming presentation I’m giving to his group, but exactly what information he wanted wasn’t clear from his brief email. I emailed back, asking for clarification.

 

He responded with what he wanted, and added, “Sorry I wasn’t more clear, things have been so busy here today. I haven’t been communication (sic) clearly.”

 

I chuckled under my breath at the irony of his misspelling “communicate” in an email about how his stress has caused his communication levels to suffer, and sent him the information he requested. A few short minutes later, I received this response:

 

“Yes, that’s exactly what I needed. You’re perfect!”

 

You’re perfect! I wanted to jump for joy. I hadn’t even delivered a keynote to this client yet, and he already thought I was perfect! I love it when my clients know they’ve made the right decision in hiring me to present at their events!

 

A few minutes later, reality set in. The man had TOLD me he was busy, stressed, and not communicating well (then he made a typo to prove it)! I understood that he DIDN’T mean the other things he had hastily written, yet I still assumed he DID mean “you’re perfect,” and took that compliment to heart (well, okay, it went straight to my head).

 

Science tells us this happens because we hear what we want to hear. We look for proof that validates our thoughts and beliefs, and we discount anything that suggests otherwise. This error in thinking is called “confirmation bias,” and we humans practice it all. the. time. We’re wired to cling to information that proves what we already believe is right, and we ignore and reject information to the contrary. I’m not a big sports fan, but if you are, one of my favorite articles on confirmation bias uses basketball statistics to show how all of us, even elite athletes, get duped by confirmation bias.

 

Confirmation bias can make us feel smart and secure. But it has a big downside. It leaves us extraordinarily prone to argue unproductively with others. We KNOW our beliefs are logical, rational, and – above all – correct, therefore we should be able to educate others. But everyone else brings THEIR confirmation biases to the table, too. And that’s where things get tricky. Recent research from the University of Iowa shows that people’s minds weren’t changed by strong information rebutting their beliefs, NOR were they changed by experiencing consequences of their beliefs (in the U of Iowa study, the consequence was losing money).

 

Once someone is committed to their beliefs, confirmation bias makes it nearly impossible to change minds. We find only the proof we’re looking for, just like my brain sought out “You’re perfect!” and discarded all the other information that indicated my client meant “I’m typing quickly and not paying attention to what I’m saying and I meant to say, ‘THAT’S perfect.” Confirmation bias is like a brick wall standing between two people in conflict, trying to communicate.

 

This has been a season of arguing. I applaud everyone who stands up for their beliefs, and I am even MORE in awe of those who allow themselves to engage, learn, and possibly even have their minds changed by conversation. But with much of our conversations today being held in virtual forums like social media, the likelihood of mind-changing seems low. Save your precious energy for your loved ones, keep your conflicts productive, and try to find honest-to-goodness connection in as many places as you can.

Shocking News: Gratitude Journaling Might Not Be Good for You

A recent study published in The Journal of Positive Psychology explains why only writing about gratitude and good things in your journal might actually make you less happy long-term. Here’s what you SHOULD focus on in your journal, and how to find peace and positivity a little more easily.

What it Really Felt Like to Abandon My Dream (and How I Survived)

“I don’t want to do this anymore.”

 

The thought didn’t hit me all at once; it crept up on me over a few months, until it was right behind me, breathing its hot breath down my neck so I couldn’t ignore it anymore. For years I had been lugging my tap shoes and music books to class, running lines with a rehearsal partner late into the night. Taking voice lessons and ballet lessons and pushing my voice to hit a high belt, all in the hopes of one day taking center stage on Broadway.

 

The thought didn’t even hit me at a low point, as giving-up thoughts often do. On the contrary, I had enjoyed plenty of recent success. But the voice was still sneaking up on me that whole time, until one day I said out loud, “I don’t want to do this anymore.”

 

I was only 21 years old, but as I said it out loud, I realized why I was finished: pursuing a career as an actress made me feel unimportant. Every single audition, I was surrounded by women who were prettier than I was, who could sing higher and kick higher. And even when I DID get the role, there was always this pervasive knowledge that if you said the wrong thing to someone in power, you would instantly be replaced by the line of 85 other women just like you who were waiting to take your role. I felt replaceable.

 

I turned to my roommate, my best friend, and said, “I want a job where people are glad I showed up. They don’t have to give me a standing ovation when I leave every night, but I want them to say, ‘Thank goodness YOU’RE here today. We couldn’t do this without you. I don’t feel that way about theatre.” She questioned me for the better part of an hour, testing my resolve and making sure I wasn’t just feeling low self-esteem. I finally said, “You know what, when I was a kid and thought I wanted this job, I thought being famous sand being important was the same thing. Now I know being famous and being important aren’t at all the same thing, and I just want to be important. Being famous doesn’t matter.”

 

I moved on to jobs where I felt important, and I WAS important. I solved problems others before me hadn’t solved. I earned praise and respect. But I still wasn’t immune to the shame of having given up on my dream. Years down the road, I received an out-of-the-blue email from an old friend high school friend  – a friend with whom I had once had a very kind relationship. “I’m so glad you decided to pursue a more traditional field,” she wrote. “I knew all along that it felt irresponsible and unrealistic to try to pursue a career in theatre, which is why I never wanted to do it professionally. I’m glad you finally realized that.” I pushed back from my computer as if her words were acid. I hadn’t given up on my dreams because they were unrealistic, I wanted to shout. I chose to leave the field! I could have made it if I had wanted to!

 

I wondered: did people think I had given up because it was too hard? Did they judge me for not being strong enough or willing to work hard enough? All those people – my parents included – who had supported my dreams… had I let them down?

 

I thought being famous sand being important was the same thing. Now I know being famous and being important aren’t at all the same thing, and I just want to be important.

 

I struggled over that email for two weeks. I wondered if I had chosen the wrong path year earlier, and if it was too late now. But smack dab in the middle of my existential shame crisis, I got the reminder my work was indeed important, when I was hired to be the spokesperson for a local nonprofit.

 

I’ll likely never be famous, in the way that 12-year-old Courtney planned to be. But I’m far more important than I ever imagined. In my work as a speaker and author on resilience, I have the good fortune to touch lives with my words. After one of my recent presentations, a woman left behind a note for me at the table where she had been sitting. “You made the struggle of becoming a mother at age 14 make sense in my life,” she wrote. I keep that note by my bedside, although it’s a bit smudged where my tears fell on it as I read it the first time.

 

Letting go of your dreams isn’t easy. It means coping with grief and loss. It can mean debt and financial struggle. It can mean redefining who you are and your place in the world. But changing your path can also mean achieving significance in a way you never imagined.

 

If you’re struggling with a dream that isn’t loving you back, ask yourself if you’re pursuing the correct goal. Has getting what you want become an obsession, rather than a passion? If you wouldn’t have to feel shame or guilt over “giving up,” would you have chosen a different path by now?

 

Pursuing significance over fame is the best decision I ever made. And I’ll never give up on that.

How to Support a Friend with Breast Cancer

When a friend is diagnosed with breast cancer, there are lots of pink gifts you could buy them (particularly during October!). But that’s not the most important thing you can do. Here are some do’s and don’t’s from a fellow cancer survivor on how to best support a friend who has been diagnosed with breast cancer.